Privacy Policy

Introduction

At LuxyTrends, your privacy matters to us. When you visit our website or place an order, you trust us with your personal information. We use this information responsibly to provide a smooth, secure, and personalised shopping experience.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you interact with https://luxytrends.co.uk.

Who We Are

LuxyTrends operates the website https://luxytrends.co.uk and is the data controller responsible for your personal data under UK data protection law.

Personal Data We Collect

We may collect the following types of information:

Name, email address, phone number
Billing and delivery address
Order and purchase details
Account login information (if you create an account)
Communication records when you contact us
Technical data such as IP address, browser type, and device information
Cookie and website usage data

How We Use Your Personal Data

To Process Orders and Deliveries

Lawful basis: Contract

We use your personal data to:

Process and fulfil your orders
Deliver products to you
Handle returns, refunds, or replacements
Communicate order updates

Payments are processed securely by third-party payment providers. LuxyTrends does not store full payment card details.

To manage your account

Lawful basis: Contract

If you register an account, we use your data to:

Create and manage your account
Provide secure login access
Allow you to view order history and update details

Customer Support

Lawful basis: Legitimate interest

When you contact us, we use your information to:

Respond to enquiries and support requests
Resolve issues or complaints
Improve our customer service

Marketing Communications

Lawful basis: Consent

With your permission, we may send you emails about:

New products
Offers and promotions
Store updates

You can unsubscribe at any time using the link in our emails.

Website Improvement and Security

Lawful basis: Legitimate interest / Consent

We use technical data and cookies to:

Ensure the website functions correctly
Improve website performance and user experience
Protect against fraud and misuse

Cookies

Cookies are small text files stored on your device when you browse our website.

We use cookies to:

Enable essential website functions
Remember your preferences
Analyse website traffic
Support marketing activities (where consent is given)

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

Who We Share Your Data With

We only share your personal data when necessary, including with:

Payment service providers
Delivery and courier partners
Website hosting and IT service providers
Legal or regulatory authorities when required by law

All third parties are required to keep your data secure and use it only for agreed purposes.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to:

Fulfil orders and provide services
Comply with legal and accounting obligations
Resolve disputes or enforce agreements

Your Data Protection Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing at any time
Request data portability

To exercise your rights, please contact us using the details below.

International Data Transfers

Your data is primarily processed in the UK. Where data is transferred outside the UK, appropriate safeguards are in place to protect your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.