Exchanges

• We do not offer direct exchanges.
• If you’d like a different item:
  • Return the original item to us.
  • Place a new order for the desired item.
  • Once your return is received, we’ll issue a refund to your original payment method.

Online Purchases
 

1) Return Window 

• You have 28 days to return items. 
• The 28-day period starts from: 
  • The day after delivery to your home address, or
  • The day after collection from a store, if you used Click & Collect. 

2) Conditions for Return 

• Items must be in a new, unused condition and returned with all original packaging 
  and tags. 
• Returns are accepted only for purchases made via our website. 

3) Refunds 

• A full refund will be issued to your original payment method once the return is 
  received and inspected.

4) Return Shipping Costs 

• Buyers are responsible for the cost of return shipping unless the item is faulty.
• We recommend using a tracked postal service for proof of return. 

• You have 28 days to return full-price items.
• Items must be in a new, unused condition and returned with all original packaging and tags.
• You must present your receipt for all returns.
• Refunds to debit/credit card require the original card and cardholder.

Sale Items (In-Store Only)

• You have 7 days to return sale items.
• Items must be new and unused.

Exceptions & Non-Returnable Items